Critical Evaluation of Change Managed in Practice

Critical Evaluation of Change Managed in PracticeThe Government has clearly outlined the ingest for nurses to develop leading skills at tot onlyy levels within the workforce in order to endure the NHS modernisation programme (DH11998 DH 1999). The attractionship role expected of community practitioners is evident in Shifting the Balance of Power (DH 2001a) and Liberating the Talents (DH 2002) with the expectation that health visitors will lead squads which will deliver family-centred public health within the communities they work (DH 2001b).The channelise I was to lead however was non initiated primarily to bet on clients, but instead to protect rung work in the community to ensure they were safe and take over in their public health work as a large proportion of the time is spent working totally. The issue of unaccompanied worker safeguard is particularly topical after the recent murder of a mental health support worker during a home visit (BBC new-fashioneds 2006) .To support this proposal, Baulcomb (2003) asserts that any flip management initiative should non only yield benefits for patients but withal for staff and the wider organisation.The Health and rubber eraser Executive (HSE 2005) reports that nurses and other health c atomic number 18 workers are 2.8 times more at stake of an injury2than clerical workers and the vulnerpower of health care workers attachs signifi whoremongertly if they are working alone3(Chappell and Di Martino 2000). It was a particularly pertinent time to examine mechanisms for danger reduction as they had still not been reviewed despite a member of staff be off sick4due to an adverse incident involving lone work. As health visiting frequently requires lone work, it was clear that lone working coiffes postulate reviewing to reduce the likelihood of a similar or more serious incident recurring.Further drivers for change were identified as a run of observations of workers in practice. I noted the following regions of concern up-to-date whereabouts of staff not al counselings provided (or out of date) and a lack of a reporting-in system which would identify whether staff had finished work safely for the day. I discussed these issues with the community nursing private instructor who wholly supported any attempts to introduce mechanisms that would improve lone worker safety. A further driver for change was the obligation to implement health and safety code. Due to limitations in report length, this information has been provided in Appendix One.If changes are to be implemented which lead to increased worker safety, this will have a positive (although indirect) effect on clients beca drug abuse if staff feel safer and more supported in their roles, they will be less likely to be off sick with stress or injuries (Mahony 2006) which would impact on the aggroups ability to deliver the public health agenda. As workers who add to the slaying of health and safety measures are known to be h ealthier and safer than those who do not (HSE 2005), it was felt that this would be an appropriate area for the aggroup to examine and implement change.It was after consideration of these anteceding factors that the need for change was established and a view createdTo improve the safety of lone workers within the health visiting team.Implementing the change was a dynamic and multidimensional process with many facets too abundant to detail fully here, however pertinent illustrations will be selected and analysed. The following study will detail a reflective evaluation of my application of leadership and management theory to effect a change in practice. The successes and difficulties encountered will be given without with reference to the literature.Change management requires well-developed leadership and management skills (Marquis and Huston 2000). A combination of these skills is necessary to ensure that the job is make not only efficiently, i.e. new mechanisms are put in pla ce and embedded into the teams practice (the management dimension) (Stewart 1996) but that it is achieved in such a way that motivates and inspires staff to change their practice- the leadership dimension (Stewart 1996). To guide the changes, a change management model was selected. Deegan et al (2004) report that such models provide a abstractive sequence, which will be instrumental in helping the change manager to choose, develop, and order activities which are required during intend change episodes.As the change was planned (as opposed to emergent), a suitable model was Lewins three-stage model of planned change (Lewin 1951)5. The use of this model in the case Health Service (NHS) is widely attested and has underpinned the successful changes in many of the research papers read6. It is also a simple model which is not overly prescriptive and so does not restrict individual practitioner creativity (Cameron and Green 2005). The three stages of planned change according to this mode l are unfreezing the existing equipoise (Unfreezing) moving to a new maculation (Movement) and refreezing the changes into practice so that they flex embedded in practice (Refreezing). My change management project is currently part way through the Movement stage as the change has not been fully implemented or evaluated even so I continue to lead this project7.Lewin (1951) suggests that in the changes overture stage, factors which will drive or resist the change should be identified. This process is known as Force Field Analysis (FFA) and will identify the change enthusiasts, the potential objectors and the undecided (Turner, 2001) (see Appendix Three for the FFA carried out at this stage). Lewin (1951) asserted that change occurs as a result of a shift in the equilibrium between the opposing forces (those which resist change) and the ride forces and is thought to be more likely to occur successfully if restraining forces are removed rather than by scarce increase the driving forces. Hussey (1998) exercises a word of caution at this juncture warning that an increase in the driving forces may lead to an increase in the restraining forces, however if the driving forces outweigh the restraining forces, in that respect is a positive climate for change (Cameron and Green 2005). After analysing the force field I could see that the driving forces outweighed the resisting forces and so confirmed that the change was needed and realistic.Leaders motivate their staff by inspiring vision and encouraging followers to share in that vision (Bennis 1997, Davidhizar 1993) and like in Kassean Jagoos study (2005), the unfreezing stage was initiated by facilitating peoples thoughts on the current situation (Greaves 1999)- stimulating ideas for how to change the current situation8. As people can only be empowered by a vision that they attend (Sheldon and Parker 1997), it is paramount that strategies are used to foster inclusion and participation so that all team members a re fully apprised of the impetus for change. For change to be successful and enduring, Kouzes and Posner (1987) say that it is imperative that the leader encourages team ownership of the vision by encouraging their participation in the project. Without participation failure is likely to result due to resistance from team members. It is vital to the success of the change that it is perceived to be needed by those that will be affected by the change (Marquis and Huston 2000) and so to raise awareness of the issue and create dissatisfaction with the current state (Lewin 1951), I introduced my ideas at a team impact. On reflection, I can identify aspects of transformational and situational leadership in how I shared my ideas and interacted with the team.Most team members agreed that risks to lone working needed to be reduced and willingly offered their ideas (see Appendix Four). Encouraging team input and facilitating problem solving are key features of the supportive behaviours exhib ited by the situational leader (Northouse 2004). Situational leadership was developed by Hersey and Blanc unwaveringly (1977) and assumes the leader adapts their style according to a given situation9. This style has dickens main types of intervention those which are supportive and those which are directive. The effective situational leader is one that adjusts the directive and supportive dimensions of their leadership according to the postulate of their subordinates (Northouse 2004). As most team members were highly incite in the project, freely offering suggestions and ideas, a directive role was not needed. The supportive behaviours I employed encouraged a participative approach characterised by the use of finely tuned interpersonal skills such as active listening, giving feedback and praising (Marquis and Huston 2000) which can be likened to a Skinnerian approach of positive reinforcement.In survey I can identify my correct use of this leadership style by looking at a later d evelopment of this model which introduced a further dimension to the leadership style the developmental level of the participants. This is ascertained by assessing workers competence and commitment to completing the task. The member of staff that appeared to take teensy interest and was not able to offer ideas displayed a lower developmental level compared to other team members and hence I directed her more utilise the coaching behaviours advocated by Hersey and Blanchard (1977). This coaching promoted inclusion and participation by giving encouragement, soliciting input and interrogateing the participant on what they thought of the proposals and the changes they would like to see. This was done to increase levels of commitment and motivation (Northouse 2004) and thus integrate that team member into the change process. On reflection this can also be identified as an example of reducing the resisting factors to the change within the force field as by adapting to the ask of that t eam member, she was encouraged to take part and share ideas rather than blank out progress and potentially thwart the change.A model which places great importance on the needs, values and morals of others is transformational leadership (Northouse 2004 RCN 2005) and elements of this could be identified in my leadership. The needs of staff could be regarded as the need to stay safe, and values may be their desire to get home to their families at the end of the day. I was aware that on face value, looking at improving safety for lone workers would perhaps not appear to be an issue that would provoke much excitement, or according to Kotter (1999) light a fire. However, I articulated my vision in terms of getting people to consider the impact of what the consequences could be if we were to be a victim of an adverse incident. When discussing the impact of this with staff and getting them to consider the impact of not changing practice, of how their lives and their families lives could po tentially be affected, I created motivation within the team to examine working practices. This was confirmed to me as many of the staff showed their interest by their offering of ideas to meet this challenge. By tapping into the moral dimension of a proposed change i.e. promoting the need to contribute in order to protect the safety of not just themselves but also the wider team, the transformational leader further inspires staff to change by motivating followers to transcend their own self-interest for the sake of the team and organization (Bass 1985).Once the vision had been shared and accepted by the team, several strategies were discussed that could contribute to risk reduction (Appendix Four). At this stage it was realistic to focus on a single change. A reason for this was because McIntosh (2000) highlights that many changes focus on the needs of the organisation (e.g. to provide certain services or to implement Government polity) and often overlook the needs of the employees . Applied to this case, there was an organisational need to manage risk but this had to be balanced with not overwhelming the team with too many changes at once10.At the meeting it was decided by the team members present11that the simplest intervention to implement would be to phone into the clinic base administrators when finishing their shift to notify that they had finished work for the day and were safe12. Although the proposed change would not eliminate the risk of an adverse incident occurring, it would ensure that should an incident occur, it would be identified and acted upon as swiftly as possible and thus the risk would be managed more effectively.Vroom and Yetton (1973) propose five types of considered decision-making ranging from that which may be expected of an autocratic manager i.e. a decision is made by the leader only alone, through to a democratic approach whereby the matter is discussed with the whole team and a consensus decision is made. When analysing my own m anagement stance it was clear that my style had been understandably democratic as I had sought to include everyone and promote consensus decision-making. I demonstrated sensitivity and appreciation of the pressures that others were under by ensuring that those not present at the meeting were included in the decision-making process as open consultation with key stake holders often leads to the successful introduction and adoption of change (Phair and skillful 1998, cited in Deegan et al 2004). This contributed to creating a climate of a learning organisation. A learning organisation is one where all members are encouraged to increase their faculty to produce results they care about (Karesh 1994) and one which promotes the exchange of information between members in order to create a knowledgeable workforce. I was determined that those who could not attend the meetings still be part of the decision making process. However there were difficulties with this as due to being in practice just two days a week meant that it was unrealistic to consult each absent worker individually and so I emailed out meeting minutes from the meeting and invited feedback13. Although the use of email to communicate ideas is one of the least popular ways to receive information, it was one of only a few methods available to me and hence justify its use. Without using this medium, communication with the team would have been compromised and could have led to some team members feeling they had been excluded from the decision-making process. Further analysis of this point reveals my own concern that all the follow up and meetings needed to be done by myself when perhaps this could have been delegated to someone else. With regard to situational leadership, if team members are motivated and committed to the change, the leader can assume a more passive role where they let team members take responsibility for doing the job and refrain from giving unnecessary support (Northouse 2004). This perh aps reveals Theory X management style traits (McGregor 1960) whereby the manager feels the need to keep a tight grip on staff perceiving them to need obsession to achieve tasks, deeming them to possess little capacity to explore and solve problems spontaneously without direction. This approach may convey distrust of the team (McGregor 1960) and was therefore not an standard management style in the actual situation I was in. Rather than viewing this as a weakness however, it must be viewed as an hazard to explore my assumptions of the team, assessing whether my assumptions had any grounding in reality or whether this style was assumed due to my inexperience leading and hence insecurities about the role.Reaching a consensus on the change to implement was an example of how in situational leadership, decision-making can be shared between the leader and motivated followers (Hersey and Blanchard 1977). From a management point of view, this participative approach facilitates the process of completing the task but it is also an example of how leaders empower their teams by transferring some of their power to the follower to enable them to be active participants in the decision-making process. After confirming the change intervention, the safety plan was devised (see Appendix Six). This was a contingency plan detailing the steps to take should a team member fail to report in. The team agreed that I should persist this up due to my previous experience of using one. As the manager is responsible for ensuring a task is completed on time and is done efficiently (Stewart 1996) there was no reason for this task to be delegated elsewhere as this would have taken up time and hence been an inappropriate use of resources.During the movement stage, I positively reinforced the importance of the change by playing as a role model. Role modelling is a key feature of transformational leadership whereby the leader demonstrates specific types of behaviours that they want their foll owers to adopt (Northouse 2004). Stewart (1996) also reports that the greatest power as a leader is the example that you set (p.25) and so I did this by ensuring that I implemented the proposed changes i.e. I always report into base on finishing work even before the agreed implementation date. The change is currently in the latter stages of the Movement phase with implementation and evaluation still required to complete the phase14. Refreezing is the final stage of Lewins model and involves the change agent (myself) supporting staff to integrate the change into practice so that it becomes part of the status quo (Marquis and Huston 2000) ensuring that over a period of time everyones practice changes and there is no chance of reversion to former ways.A dodging for the future development of the change and to conclude the refreezing stage would be to carry out an evaluation to determine the changes effectiveness. A summative (or outcome evaluation) could be conducted to canvas whether the intervention is effective in reaching planned goals what happens to the participants as a result of the change and whether it is worth continuing with the change intervention (Robson 2003).The first question could be assessed by carrying out a risk assessment of the hazards faced by lone workers including strategies in place to reduce risk. The HSE (2005) detail a five-step risk assessment guide that can be carried out to assess the extent of risk post-intervention. Ideally a risk assessment should have been carried out in the unfreezing stage and thus provide a baseline to compare against.Another strategy to obtain objective data would be to keep a likeness of all reporting-in records which should identify those failing to report in15. Although this appears to be a policing measure which may imply distrust for staff (typical of a Theory X manager, McGregor 1960), it may be the only way of conclusively being able to tell if people are actually putting the new change into pract ice. If an audit of these records revealed certain team members were not engaging in the process and were having to be chased by administrators to ascertain whether they had finished work safely, I would use responsive leadership skills incorporating effective interpersonal communication to work with these staff members to identify what the problems and issues were. It is vital that this is done as if ignored these resisting factors could impede the change and failure could result (Hussey 1998). A key goal of refreezing is supporting those involved so that the change remains in place (Marquis and Huston 2000) and so this audit may reveal those who need further support16.The change detailed in this case study has first and foremost considered the needs of the employees (i.e. to be safe in their lone work) yet has many benefits for the wider organisation and staff potentially decreased litigation due to decreased adverse incidences affecting staff, increased recruitment and retentio n due to the organisations increasing attractiveness as a supportive employer and many more. This highlights effective use of a combination of leadership skills to inspire and motivate staff coupled with the ability to function in a management capacity by directing changes necessary in order to meet the organisations requirements (Marquis and Huston 2000).Change management requires well-developed leadership and managerial skills (Marquis and Huston 2000). However as a assimilator health visitor many of these skills were far from being well developed and rather than use and manipulate models as I went along, elements of models such as transformational and situational were recognised retrospectively. However in doing so my knowledge of the theoretical underpinning has been developed and consolidated arming me with a plethora of skills to draw on in future.Northouse (2004) states that leadership style refers to the behaviours shown by an individual who attempts to influence others. I felt this was a daunting task as in my student role I felt very much the subordinate as opposed to the leader. However, Government papers such as Making a rest (DH 1999) stress for the need to develop leadership at all levels meaning it is not an activity reserved for the upper echelons of an organisation (Garvin 1996).I found it hard at times to reconcile the requirement to develop leadership skills with the need to embrace evidence-based practice as the two often clashed due to the fact that there is little empirical evidence of the effectiveness of many leadership models (Northouse 2004) including those I used. To further illustrate this point Wright and Doyle (2005) conclude it is impossible to say how effective transformational leadership is with any degree of certainty and it is not possible to say here that another approach would have been more effective without trying it. Northouse (2004) also criticises other models of leadership including situational leadership, and quest ions their validity commenting that they are under-researched and with few published research findings.I had not viewed myself as a born leader and coupled with my student status, I felt nervous embracing a leadership role. Marriner-Tomey (1996) however asserts that leadership skills can be developed over time, indicating that skills can indeed be learnt, dispelling the romance that leaders are born not made. This provides me with reassurance that with further experience of leading in practice, along with a deeper knowledge of leadership theory, I may become a more effective and inspiring leader.ReferencesBass, B. M. (1985) leaders and Performance Beyond Expectation. New York, Free Press.Baulcomb, J. (2003) Management of change through force field analysis. daybook of Nursing Management. 11. pp. 275-80.BBC News (2006) Man held as charity worker killed. 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Although the policy encompasses the relevant legislation and raises awareness, its aims are particularly broad and apart from indicating particular training, there are few suggestions of good practice to help staff understand exactly how they can take reasonable care. It was also evident that although Lone Worker safety training was mandatory, fewer than half of the members of the team had accessed th is within the l